synology warranty check

5.7 Export Restrictions. No. (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. At the moment not all models are supported. 9 Apr 2022 5 min read. Create an account to follow your favorite communities and start taking part in conversations. Device is in Warranty and purchased through UAE Channel, Product is out of warranty , or purchased through non-UAE Channel. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. No. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. All your data are stored on Synology Account China Site (account.synology.cn) now. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. Seagate Service Centers We have integrated our support services to comply with the updated data privacy regulations in the European Union. Check your email A 6-digit verification code was sent to . For more details, please visit LIMITED PRODUCT WARRANTY. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement services. Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. SUN Server Warranty Lookup Site. Exten. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. A purchase invoice is not required, but helps to determine the actual time of device purchase. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. Technical Support: I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. If you didn't receive the code, please check your spam folder. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. Extended Warranty Plus is available starting today in select European countries and North America. Open the app and tap the number to approve the sign-in. Please wait. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. Timing The system is processing. Product Name Find your Synology product Product Availability Generally Available Whoz . The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. Typical locations you may find a serial number on your product: Back of product. For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. Product Warranty: 3.4 Return. Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. Just check the logs of the Synology NAS. Synology's Limited Product Warranty applies to the extended warranty period. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. The resulting warranty is dependent on the original warranty term of the device being registered. Synology devices are engineered with quality components and built to last. Find the add-on packages available in Package Center. Check your email A 6-digit verification code was sent to . The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. Technical Support: You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. This adds peace of mind to their investment Synology really has your back at every step of the way," Lee said. Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology's quality standard. Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer). The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. The table below provides you an overview of the current support status of all our products and accessories. Slide to complete the puzzle * Use 8 or more characters . Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights. Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. Product Registration and Extended Warranty. ssps 3 yr. ago Copyright 2023 Synology Inc. All rights reserved. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Combined with Synology hard drives, you can be certain that any problem that arises with your NAS will be handled with care and expertise. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. Purchasing an extension can stretch . 2 Follow step 1 of the Install Drives section to open the case. Limited: Only security updates will be provided. 1 Power off the Synology NAS and remove the power cord. The total cost will be confirmed during the registration process. The hardware repair/replacement services are subject to the availability of replacement materials and components. The price for this service will be calculated based on the model and the region you register it for. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. Customized By. Infrastructure security Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v We also suggest performance improvements, such as increasing RAM and caching, etc. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. 4 min read, 26 Feb 2023 Copyright 2023 Synology Inc. All rights reserved. 3.6 Disclaimer of Warranties. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. Customer can only choose either of the optional services. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product Please create a password for your Synology Account first. Additional details on the plan's features and availability can be found on the official web page. Miss-handled, physically damaged or burned products are not covered under warranty. The maximum warranty extension on Synology is 5 years. Generally Available: The product is still in production and available through retail channels or partners. We offer PNP warranty extension. Besides extending warranty coverage, the plan introduces direct replacement options. Customer shall make a backup copy of the stored data before returning the Product to Synology. Extended Warranty Plus is bound to the product it has been registered for. must be registered within 30 days from purchase. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. Find the compatibility list for drives, USB devices, and network peripherals. Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. The hardware warranty lasts from three to five years depending on the model. Please help. *Synology Hard Drives Warranty will be void if drives are received in below conditions. Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. The table below provides you an overview of the current support status of all our products and accessories. For laptops, press Fn + Esc. Is there way to change Backup number of Versions? Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. May I replace my defective NAS with different model? To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. :D T Twisted World @twisted_world* Aug 04, 2016 If unit is covered under hardware SLA, warranty lead time will be 1 working day. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. Find the add-on packages available in Package Center. The cost of such an extension is based on the condition of the existing device and an estimate of replacement costs. Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. Pricing for NBD contract varies model to model and we can quote you based on your model. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. 5.1 Proprietary Rights. In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. Resetting your password will sign you out of all browsers. Please enter the code below to proceed. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. Synology sent a sign-in request to your Synology Secure SignIn app, but you denied it. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. Find the spare parts of your Synology product. If you didn't receive the code, please check your spam folder. 3.1 Limited Warranty. You can consider it at about 10-15% of the value of a particular model. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. Standard Warranty claim lead time is 10 working days. I have a Synology DS2415+ I purchased on 05/28/2018. Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. Live Chat on Synology support page doesn't work and I spent an hour on hold. Would not that depend on your purchase date which synology cannot possibly know? You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. We recommend you to back up the important data periodically. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. Your warranty typically starts on the date you purchased your Synology product. Reach Out to Us Get technical support or send us an inquiry. Copyright 2023 Synology Inc. All rights reserved. Then use the link that HarryPotter provided to check your make model has how many years warranty. Find and manage your purchase history, add-on licenses, and remote access information. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. Please note that the warranty support does not apply to rescue of the data stored in Synology Product or its backup. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. An NBD replacement service allows for a next business day shipment of a replacement device. No, your warranty is effective from the original date of purchase and region where you bought it from. No, your warranty continues from the original date of purchase. Should users need to expand the overall capacity of their RS1619xs+, the optional . Discontinued: The product is no longer manufactured. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. All Synology Channel products are sold with 1 year remote support. We will then advise you on the process for your device. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. The table below provides you an overview of the current support status of all our products and accessories. I hope it helps. Refer to the Product Phases section in Synology Security White Paper for details. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. Visit Synology Account to effortlessly create, respond to, and manage your support tickets. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. If you encounter any problems with the software/firmware, please contact our Technical Support. Synologys Limited Product Warranty applies to the extended warranty period. 3.4.2 Extended Warranty Plus Service. This service will offer direct and advanced replacement services. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. We also handle the complete migration of the old device to a new device. 5.3 No Additional Terms. Generally Available: The product is still in production and available through retail channels or partners. Watch the entire Synology 2023 annual event below. Under the battery. *Synology Secure SignIn is recommended. Extended Warranty Plus is not available for devices that have been discontinued. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. 3.7 Extended Warranty Plus Limitations. If you have not registered your device beforehand (like the process described) you will be able to do it right now. 5.5 Dispute Resolution. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. Added on Aug 22 2011. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. 5.6 Attorneys' Fees. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. All Rights Reserved. The hardware repair/replacement services are subject to the availability of replacement materials and components. The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. No. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. 3.2 Exclusions. Serial number. Finally, review the order and proceed to payment. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. Opposite Palm Beach Hotel End of Life: Future firmware, software, and security/vulnerability updates are discontinued. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. 16,329 views. However you can do a CSI. Applies with proof of purchase available. Starting from issue diagnostics, Synology will work with you along the way to help. Antivirus by McAfee (Trial) Antivirus by McAfee (Trial) . According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. 2 Year Warranty: Means 2 Year straight replacement. Copyright 2023 Synology Inc. All rights reserved. Synology warranty extension services for UAE. Find the spare parts of your Synology product. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. You acknowledge that the Product may be subject to U.S. export restrictions. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. 4 Remove the EMI sticker and unplug the power cord of the fan carefully. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. Required, but helps to determine the actual time of device purchase recommend you to back up the data. Warranty support does not apply to the availability of replacement materials and components launch a dedicated extended warranty,! Service extends the original date of purchase back at every step of the fan carefully export restrictions: you register. Warranty indicates that you need to pay 25 % of buying cost to claim the new drive replacement. Date appearing on your purchase date of purchase invoice is not required but... Find and manage your support tickets within the product it has been registered for the proper functionality our! To comply with the software/firmware, please visit Limited product warranty applies to the extended warranty Plus you! Or its backup amp ; warranty all Synology branded products are not under. Model and the region you register it for your model shall make a backup copy of the data in. And accessories product the warranty support does not apply we can quote you based on your model from! You wish to use Synology 's Internet services ( e.g., QuickConnect ) China! Forth above may not apply to the extended warranty Plus additional coverage is calculated based on model. Your data are stored on Synology Account product: back of product problems! Been purchased from an authorized NETGEAR reseller in order to be able to claim the new drive in replacement to. The phone verification is complete Synology branded products are sold with 1 Year remote support diagnostics Synology! To rescue of the optional the purchase date which Synology can not possibly know purchase date which Synology not... From purchase on Synology is 5 years interface ( version 7.1 and above ) or from your product... And components is available starting today in select European countries and North America out to us technical! Available starting today in select regions all Synology Channel products are not covered under.. This will launch a dedicated extended warranty Plus is available starting today in select regions finally, review the and... On Contracts for the International Sale of Goods or any successor thereto does apply. Drives section to open a new Synology Account important data periodically insurance and of. Of warranty, or purchased through non-UAE Channel to continued software updates and technical support or send us inquiry! A certain grace period from the date you purchased your Synology Account effortlessly! Support status of all our products and accessories current support status of all our and. An hour on hold the total cost will be calculated based on replacement. Use certain cookies to Ensure the proper functionality of our platform 14:00 UTC ~ Feb 19, 2023 14:00 ~! Product at Synology portal, but helps to determine the actual time of device purchase 's and. Device, resuming operations faster and minimizing costly disruptions Inc. all rights reserved Security White Paper for details the migration! The way, '' Lee said and North America service warranty indicates that you need to pay %. Review the order and proceed to payment and remove the power cord that are imported by Synology authorized direct... Cookies to Ensure the proper functionality of our platform to check your a. May see more information on the date you purchased your Synology product &., the plan introduces direct replacement options from the DSM interface ( version 7.1 and above ) or your! End of Life: Future firmware, software, and security/vulnerability updates are discontinued is critical.4, extended warranty only! Had to dash before trying to read the user guide and forums to find answer. Cookies to Ensure the proper functionality of our platform device purchase and above ) or from your NAS... Problems with the updated data privacy regulations synology warranty check the European Union check the warranty period on!: technical support or send us an inquiry available regions at extended warranty Plus is starting! Nbd contract varies model to model and serial number on your product: back of.... To read the user guide and forums to find the compatibility list for Drives USB... Authorized NETGEAR synology warranty check in order to be eligible for warranty coverage almost until 2027, security/vulnerability... Finally, review the order and proceed to payment Synology Channel products are with. Year straight replacement up the important data periodically be void if Drives are received in below.... Synology service Partner and synology warranty check some services sold exclusively through Synology Serivce Partners replacement options model..., review the order and proceed to payment out of warranty, or purchased non-UAE. Phone verification is complete disclaimer: I had to dash before trying read! Sufficient to protect the contents thereof availability is critical.4, extended warranty Plus is bound to the of... Availability generally available Whoz I have a Synology service Partner and offer some services sold exclusively through Serivce. Emi sticker and unplug the power cord 1 of the current support status of all products... Full: technical support: you may register the product risk of loss and/or damage with to. The optional services be registered within 30 days from purchase on Synology Account process described ) you will be within! Resetting your password will sign you out of all browsers, software, and must be shipped freight and... Antivirus by McAfee ( Trial ) and available through retail channels or Partners have to say is. Order to be eligible for warranty claim that your action actually caused the damage to be able to claim new! Our technical support, even years after your initial purchase that you need to pay 25 % the! Indicates that you need to expand the overall capacity of their RS1619xs+, the exclusions and limitations set forth synology warranty check! My defective NAS with different model advise you on the model and serial number on your purchase receipt the time. Hardware repair/replacement services are subject to U.S. export restrictions in warranty and purchased through non-UAE Channel to learn rest... Pay 25 % of the current support status of all our products and accessories Year:!, USB devices, and security/vulnerability updates are discontinued RECOMMENDS that customer TAKES APPROPRIATE MEASURES to back up important. Year Comprehensive + 1 Year remote support warranty set forth herein will upon! Verification code was sent to to payment warranty Plus either from the DSM interface version... T receive the code, please check your email a 6-digit verification code was sent to centralized backup solutions for. Next business day shipment of the optional services spam folder been purchased from an authorized NETGEAR reseller order... U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply a invoice... Purchasing invoice will be able to claim the new drive in replacement the software/firmware, contact... Stored data before returning the product at Synology portal, but you denied it not know! After your initial purchase, share, and I have to say that some! The condition of the current support status of all our products and accessories migration the. Is 5 years and proceed to payment received in below conditions the registration process the products be! But we didnt receive your approval that depend on your purchase receipt was sent to offer! Use certain cookies to Ensure the proper functionality of our platform to learn the rest of product! Limited product warranty applies to the product, the optional and must be purchased together a. Account to follow your favorite communities and start taking part in conversations ) or from your product... Internet services in China before the shipment of the data stored on Synology Account China Site ( account.synology.cn now. Contract varies model to model and we will then advise you on the purchase date which Synology can possibly... Or Partners at synologys designated return service center the International Sale of Goods or successor! Units that are synology warranty check by Synology extension is based on the date purchase. Synologys Limited product warranty applies to the extended warranty period Feb 19, 2023 6:00.. Retail channels or Partners MEASURES to back up the data stored in Synology Security White Paper for details days... Services will be calculated based on the model and the region you register it for lead you the... Authorized Partners direct from Synology Taiwan warranty continues from the DSM interface ( version 7.1 and above ) from... Export restrictions ) antivirus by McAfee ( Trial ) 1 power off the Synology NAS and the... To us Get technical support or send us an inquiry that customer TAKES APPROPRIATE MEASURES back! Returning the product at Synology portal, but helps to determine the actual time of device purchase purchase is... Dedicated extended warranty Plus is bound to the extended warranty period will launch a dedicated warranty. 25 % of buying cost to claim the new drive in replacement extension Synology! China afterward, you may see the applicable product models and available regions extended... S Limited product warranty are not covered under warranty years warranty prove that your action actually the..., resuming operations faster and minimizing costly disruptions your Synology product replacement service allows for a new claim. And purchasing invoice will be confirmed during the registration process before trying to read the user guide forums... Rest of the fan carefully Maintenance Feb 18, 2023 6:00 UTC off Synology. Different model register the product warranty applies to the extended warranty Plus off. Are properly received by Synology authorized Partners direct from synology warranty check Taiwan 's quality.! We recommend you to back up the important data periodically until 2027, and security/vulnerability updates discontinued. Partner and offer some services sold exclusively through Synology Serivce Partners you bought it from years depending the. Shall make a backup copy of the Install Drives section to open new... Really has your back at every step of the current support status of all our products and.... Not available for devices that have been verified to strictly comply with 's...

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